I then attempted to use the online portal to send a fax instead of the app- DIDNT WORK EITHER.Įdit: I got a notification from my bank that I was overdraft in my account due to charges from this app. I ended up thanking him and told him I would figure it out on my own. Was this guy not hearing my complaint in the first place? JUST THE COVER SHEET IS SENDING, I AM NOT ALL SET. Confused, I ask “wait, how many pages?”, he says “one”. He then proceeds to let me know that “everything is working fine, I see here that the fax went through perfectly”. He goes through my file and takes a look at the account. I call customer service and told them the situation- I have attached 8 pages, however, it is only sending ONE page, the cover sheet. I attempted to use the app and it will not send any of the attachments added to the fax. Should you have any questions in regards to this, please forward them to the Social Team at and we will be happy to assist you. Hi, Thank you for your feedback and please be sure when cancelling your In-App purchase to ensure the auto-renewal is turned OFF. Don’t forget to cancel your subscription once you receive confirmation of receipt. Pretty sure it’s illegal in some places to require a phone call for cancellation, but I probably just made that up because it should be a law everywhere. I think it’s grimey to not let you cancel the same way you sign up. If you sign up via iTunes, you can cancel in the App Store, but, if you sign up via a computer/website, you have to call their hotline to cancel. But I pay for the Adobe suite so once I got it sorted out it was relatively painless from there.įYI -Sign up via iTunes for an easier cancellation process. I had more issues combining my document into 1 PDF than I had sending the fax. I signed up for a free account so I could fax some tax documents to the IRS without having to leave my house. Download the eFax app to send & fax from iPhone & iPad today. We appreciate your eFax reviews and feedback. No cancellation of current month allowed during active subscription period. Your account will be charged $16.99 for renewal within 24-hours prior to end of current period. Monthly subscription will renew automatically unless your subscription is canceled in your iTunes account by turning off auto-renew 24-hours before the end of the current period. Manage your subscription in your iTunes account. The fee will be charged through iTunes when you confirm your purchase in the app. New users can download the app and sign up through iTunes (in USA only) or through the eFax website.ĮFax subscription details: The $16.99 USD monthly recurring fee includes 300 fax pages per month, and your choice of a local or toll-free fax number. The app is included with eFax free with any subscription.
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